How Mail Tracker handles your data.

This policy explains what we collect, why we collect it, and the choices you have when using the Mail Tracker for ZOHO extension, website, and dashboard.

Scope

This Privacy Policy applies to Mail Tracker for ZOHO, including our website, browser extension, dashboard, APIs, and related services. It does not apply to third-party websites, mailbox providers, payment providers, or browser stores that have their own privacy practices.

Information we collect

Account information such as your name, email address, authentication details, plan status, and basic profile settings.
Email tracking activity such as message identifiers, recipient email addresses, open events, timestamps, browser or device details, approximate location from IP address, and click activity when tracking is enabled.
Usage and diagnostic information such as pages viewed, feature usage, extension status, log data, and error reports that help us keep the service reliable.
Payment and subscription information handled through our payment provider. We do not store full card numbers or PayPal credentials on our servers.

How we use information

To provide the extension, dashboard, email activity reports, account access, subscriptions, and customer support.
To show senders whether tracked emails were opened or interacted with, including timestamps and related engagement details.
To secure the service, prevent abuse, troubleshoot issues, maintain performance, and improve product features.
To send service messages such as account, billing, security, and policy updates.

Email tracking

When you choose to track an email, the service may insert tracking technology such as a small tracking pixel or tracked links so activity can be shown in your dashboard.
Tracking results can depend on recipient mail clients, image loading settings, privacy protections, browser behavior, and network conditions, so activity data may not always be complete or exact.
You are responsible for using tracking features in a lawful and respectful way, including giving notices or obtaining consent where required.

Sharing information

We do not sell personal information.
We may share information with service providers that help us operate the product, including hosting, authentication, analytics, payment processing, customer support, and email infrastructure providers.
We may disclose information if required by law, to protect rights and safety, to investigate abuse, or as part of a business transfer such as a merger, acquisition, or asset sale.

Cookies and local storage

We may use cookies, browser storage, extension storage, and similar technologies to keep you signed in, remember settings, verify installation status, prevent fraud, and understand product usage.
You can control cookies and browser storage through your browser settings, but disabling them may affect sign-in, dashboard access, or extension functionality.

Data retention

We keep personal information only as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.
You may request deletion of your account or certain personal information, subject to legal, security, billing, and backup retention requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration.
No internet service can guarantee perfect security. Please use a strong password, protect your mailbox, and contact us promptly if you believe your account has been compromised.

Your choices and rights

You can update your account information, manage your subscription, stop tracking future emails, or uninstall the browser extension at any time.
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information.
To make a privacy request, contact us using the details below. We may need to verify your identity before completing the request.

Children's privacy

Mail Tracker for ZOHO is not intended for children under 13, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Changes to this policy

We may update this Privacy Policy as the product, laws, or business needs change.
When we make material changes, we will update the date above and may provide additional notice through the website, dashboard, extension, or email.

Contact

Privacy questions

For privacy requests, account deletion, or questions about this policy, contact us at support@mailztracker.com.